Etihad Airways Selects Paxia to Transform End-to-End Catering Management Operations

Leading global airline adopts AI-enabled Paxia Cloud platform to modernize galley planning, catering operations, inventory management, and operational intelligence.

Abu Dhabi, UAE / Herndon, VA, USA — August 12, 2026. Paxia today announced that Etihad Airways has selected Paxia Cloud as its next-generation, AI-enabled airline catering management platform, implementing the full suite of Paxia applications to transform onboard catering, galley operations, and enterprise asset management.

As one of the world’s leading premium carriers, Etihad continues to invest in digital innovation and operational excellence to support its expanding global network and its award-winning onboard experience. To further enhance operational efficiency, data visibility, and cross-functional collaboration, Etihad chose Paxia’s fully integrated cloud-based platform to modernize and replace its legacy catering management capabilities.

Under the agreement, Etihad will deploy the full Paxia Cloud suite, including Paxia Specifications, Schedules, Galleys, Orders, Invoices, Assets, and Insights. The integrated platform will provide Etihad with a centralized ecosystem for managing the full airline catering lifecycle — including menu specifications and meal ordering, galley planning, catering logistics, invoice reconciliation, asset tracking, and advanced analytics.

By implementing the full Paxia platform, Etihad gains a modern, purpose-built catering management system built for integrated, AI-enabled operations, resolving gaps left by its incumbent legacy system and the manual processes that grew up around them. Etihad will also gain a unified source of truth across catering operations, enabling greater standardization, operational agility, automation, and real-time visibility across departments and catering partners worldwide.

“Etihad is known for its innovation, premium service, and commitment to operational excellence. We are excited that Etihad has selected Paxia Cloud as its enterprise catering management platform,” said Tom Samuel, CEO at Paxia. “By deploying our full suite of applications, Etihad will gain an AI-enabled digital foundation that supports its continued growth, operational efficiency initiatives, and exceptional onboard experience strategy.”
Tom Samuel, CEO, Paxia

The implementation of Paxia Cloud will enable Etihad to modernize and optimize several critical operational areas:

• End-to-End Catering Management: An AI-enabled platform integrating meal specifications, galley planning, scheduling, ordering, invoicing, asset management, and analytics into a single source of truth.
• Enhanced Financial Control: Automated invoicing and reconciliation processes that improve transparency, reduce discrepancies, and lower catering invoice-related spend.
• Automated Weight and Balance Calculations: Dynamically calculates galley weight, alerts for overloading, and delivers accurate weight and balance data to downstream systems to support fuel savings.
• Advanced Asset and Inventory Management: Greater visibility into inventory levels and movements across every location, with system-generated order quantities based on comprehensive supply chain parameters.
• Data-Driven Decision-Making: Advanced reporting, dashboards, and analytics via Paxia Insights to support forecasting, operational optimization, and strategic planning.
• Future-Ready Scalability: A flexible cloud platform that supports Etihad’s continued fleet growth, network expansion, and onboard product innovation.

The deployment of Paxia Cloud further reinforces Etihad’s broader commitment to innovation and operational modernization, positioning the airline with an integrated platform to support evolving onboard service requirements and future operational growth.

About Paxia

Paxia, headquartered in Herndon, Virginia, is a premier provider of cloud-based airline catering management solutions, transforming onboard services for global airlines. With more than 25 years of industry expertise, Paxia’s integrated platform, Paxia Cloud, streamlines catering operations by connecting suppliers, caterers, and airline operations through a single source of truth, reducing waste, fuel costs, and operational complexities. Its modular applications cover the end-to-end catering and service management lifecycle, spanning specifications and scheduling; galley planning, ordering, and invoicing; and inventory control, analytics, and AI-based insights.

Trusted by the world’s leading airlines, Paxia delivers data-driven insights, predictive analytics, and automation to improve efficiency, reduce costs, and support exceptional onboard service.