Paxia Services

From implementation to dedicated support to expert consulting

Gain total peace of mind

Our 24-hour/day expert services team holds your hand every step of the way to ensure you have an exceptional customer experience. Paxia provides worldwide coverage every day so you don’t have to worry about your onboard catering management. Ever.

IMPLEMENTATION

Get a jumpstart on Paxia products

Our implementation team will work with you to install, configure, and train your staff on Paxia products.

SUPPORT

Dedicated team of support experts

Our support team is available 24/7 to address issues and resolve any problems that you might encounter.

CONSULTING

Need guidance? No problem.

Our industry experts can assist you with process improvement and/or custom development for your catering management needs.

Paxia Implemen­tation

Industry and product experts jumpstart your installation

Get a proven project team built on experience

Our experienced implementation team comes onsite to give you the best customer onboarding process imaginable. Your project team consists of subject matter experts (SMEs), trainers, and access to Paxia’s R&D team to ensure a seamless integration with your and your vendor’s systems.

Tailored to your requirements, implementation engagements vary in length and customization. Whatever your needs, Paxia is here to help you throughout the entire process to ensure your catering management solution is running at optimal levels.

Onboard services simplified.

Paxia Support

Always 24/7 exceptional service worldwide

We are here for you

Our 24/7, 365 days-a-year, fully trained support team is always available should the need arise. We understand that there is no issue that doesn’t need our attention. We recognize that our catering management systems are critical to your business operations, so we offer Tier 1, 2, and 3 level support—from Service’s help desk and Subject Matter Experts (SMEs) to Development’s programmers and database/infrastructure admins—our teams are on call and ready.

No matter where you are in the world or what time of the day it is, we are here to give you exceptional customer support.

Built-in data redundancy

To give you total peace of mind, we have employed a high availability/disaster recovery (HA/DR) system to ensure your business never skips a beat.

No more worrying. Your data is safe with us.

Invested in your continuous improvement

As part of our ongoing effort to continually improve our product offerings, we release quarterly updates to our products. These updates are automatically released as part of your subscription plan so you always have available the latest and the most advanced solution to run your catering management business.

Paxia Consulting

Optimizing the way you do business

Bespoke solutions, your way

We know that every business operates differently. That’s why our consulting specialists are ready to provide expert guidance and/or custom work to ensure that our solutions bring the greatest benefit to your business processes and systems.

Our consultants are experts in their field. They are available for varying lengths of engagements, depending upon your particular needs.

Get the catering management solution that works the way you do.

Want your requests heard?

We believe in feedback. We encourage you to join an elite group of professionals and become a member of our customer advisory board. By sharing your feature requests and processes, you will help shape the future of catering management.

Let your voice be heard.