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Paxia Services

We Don’t Just Sell Software. We Own the Outcome.

Implementation, 24/7/365 support, and hands-on consulting aren’t add-ons to Paxia Cloud. They’re how complex, global airline deployments actually succeed. Every engagement is staffed by catering-operations experts who know the platform inside and out.

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01
Discovery
Your operation, mapped
02
Configuration
Built to your rules
03
Training
Taught by the people who built it
04
Go Live
Cutover, onto your network
05
24/7 Support
Every hour, for as long as you run
WHY IT MATTERS

Software Is Only as Good as the Team Behind It

Airline catering runs every hour of every day, across a global network. There’s no room for a rollout that stalls or a support ticket that waits until morning. Paxia’s services organization exists to make sure that never happens: domain experts with deep knowledge of Paxia Cloud implement and support it, and help your team get more from it as your operation evolves.

25+
Years of Airline Catering Expertise
Built into every implementation, training, and support engagement
18+
Airlines Running on Paxia Cloud
From regional fleets to global flag carriers, worldwide
24/7/365
Live Support Coverage
Every time zone, every day of the year, without exception
What We Offer

Three Services. One Commitment to Your Outcome.

Paxia Implementation

A Project Team Built on 25+ Years of Airline Catering Experience

Implementation engagements vary in length and scope, but the model is consistent: a team that knows airline catering inside and out, working in a hybrid model — remote day-to-day, on-site when it counts — until the platform is live, adopted, and running the way your operation needs it to.

See how these rollouts went for other airlines→

Project Team

A proven hybrid model — remote day-to-day, on-site when it counts — through go-live and beyond.

Subject Matter Experts

Specialists who have configured Paxia Cloud across 18+ airlines.

Dedicated Trainers

Your staff learn from people who teach the platform for a living.

Integration Specialists

Engineers who connect Paxia Cloud to your reservations, departure control, finance, caterer, and in-house systems.
Paxia Support

Always-On Support, Built for a Global Airline Network

Tier 1, 2, and 3 support: from the service desk, to specialists who know airline catering, to the engineers and database administrators who keep your system running. For a global airline, “we’ll get back to you tomorrow” isn’t good enough.

Talk to us about support for your operation→
Desk open
24/7/365

Tier 1 · Service Desk

First response at any hour, by phone, email or the support portal.

Tier 2 · Catering Specialists

Escalation to people who have run airline catering, not just read about it.

Tier 3 · Engineering & DBA

The engineers and database administrators who keep the platform running.
Paxia Consulting

Built Around How Your Airline Actually Works

Every airline runs catering differently: different fleets, different caterers, different rules. Paxia’s consulting specialists work alongside your operation, not a one-size-fits-all framework.

See the problems behind these engagements→

Focused Engagements

A few days on-site for a targeted process review or a configuration deep dive.

Project-Based Work

Multi-week engagements scoped to a specific operational change or rollout.

Ongoing Partnership

Continued access to specialists as your operation and network evolve.
Own the Outcome

Ready for a Team That Owns the Outcome With You?

See how Paxia’s implementation, support, and consulting teams support airlines like yours, from go-live through everyday operations.

Want to see it in practice? Read the customer stories →