Automating Meal Ordering Process

Streamline the Meal Ordering Process

Keeping track of the thousands of meals on any given day can be daunting with manual processes. What happens if there is an equipment change or a flight gets canceled? How do you manage the meal ordering process without spending hours cross-referencing and causing an extra amount of work?


Person versus Machine


An Asian airline was reliant on a traditional decentralized approach to meal ordering. Global airport staff was responsible for handling the challenges of flight departures while predicting meal orders required to ensure sufficient catering was provided. The ability to control and minimize wastage was limited because the data needed to cross-check and analyze success could only be found in emails/telexes and disconnected airline systems. This labor-intensive and manual approach to meal ordering involved vigilant monitoring and intervention to react to anomalies that occur each day, often with customer service taking priority over costs for catering and services.


They chose Inflight Exchange. The Orders module of the Inflight Exchange software provided a centralized, fully automated rule-based meal ordering system that reacts to operational changes received from the airline’s departure control and reservations systems. The system stores all the data used for generating meal orders, providing data transparency for the fast and informed analysis. Wastage is now system controlled using business logic converted into rules to calculate the most efficient meal levels without compromising the service offering. Airport staff is now free to dedicate all their attention to customer service and handling the day-to-day operation at the airport.

Benefit from the Simplifying of the Meal Ordering Process

Get rule-based system control

As opposed to an item/part or container appearing 100 times on 100 pages across a range of Office documents, the GP software uses a single instance that would be linked to the equivalent 100 locations in the software. A change to the item/part or container in the centralized parts or container catalogs will be applied to every occurrence of that entity within the galley plans in a single move.

Minimize food wastage

System-based meal ordering is designed to apply logical adjustments to meal orders irrespective of the workload experienced by airport staff during the operational window. The order is based on fundamental data and system-applied airline logic that has been tried and tested to limit wastage.

Acquire data and cost transparency

Data passed to the system, and the subsequent meal order numbers generated at each key point in the process provide a vast array of data that can be analyzed and utilized for other purposes. Visibility of the complete data set enables verification of vendor orders and provides supporting information for anomalies in the operational window, assisting both parties with issue resolution.

Get a highly efficient process with limited human intervention

As a self-sufficient system, it runs itself in auto mode. Meal orders are automatically created and progress through the different stages of the process without manual action. Defined settings can trigger alerts for scenarios that might require human intervention, giving back control to the airline in extreme circumstances such as extended flight delays.

Want to Know More About Paxia Catering Management Solutions?

Have more questions or want more information on our Paxia Catering Management Solutions? Contact us and we’ll be happy to answer any questions for you.